We want to give you the best possible service. However, if any at any point you become unhappy or concerned about our service, we have or are providing, please inform us immediately, so we can do our best to resolve the issue.
WHAT IF WE CANNOT RESOLVE YOUR COMPLAINT?
In the first instance, we would ask that you contact the person who is working on your case in order to discuss your concerns and we will do our best to resolve any issues at that stage. However, should you wish to make a formal complaint, please follow our Complaints Procedure which can be accessed using the link below.
If we are unable to resolve your complaint ourselves you can refer the matter to The Legal Ombudsman, who will look at your complaint independently and it will not affect how we handle your case. Before accepting a case for investigation The Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to The Legal Ombudsman:
- Within six months of receiving a final response to your complaint from us;
and
- No more than six years from the date of act/omission; or
- No more than three years from when you should reasonably have known there was a cause for complaint.
If you would like more information about The Legal Ombudsman, their contact details are as follows:-
Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9.00 to 17.00
Email: [email protected]
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
WHAT TO DO IF YOU ARE UNHAPPY WITH OUR BEHAVIOUR
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
Visit their website to see how you can raise your concerns at:
Address: Stevenson Glassey Solicitors, Houldsworth House, 13 Leamington Road, Stockport, Cheshire. SK5 6BD
Email: [email protected]
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Meet the team
NIGEL GLASSEY
Partner
Nigel qualified as a Solicitor in March 1969 and has a wealth of knowledge and experience in all aspects of conveyancing transactions, including both residential and commercial Leases.
In 2019 Nigel received congratulations from the President of The Law Society on completing 50 continuous years in private practice.
SHERYL STEVENSON
Partner
Sheryl started her legal career as an Office Junior in 1989.
Having been promoted to a Conveyancing Assistant, she studied for a Law Degree on a part time basis and qualified as a Solicitor in January 2002.
Prior to becoming Nigel’s business partner in 2010, they had worked together at another firm.
HELEN STEWART
Conveyancing Paralegal
Helen carries out most of the day to day conduct on our cases and is generally the first point of contact.
Although Helen is not legally qualified, she has over twenty years’ of conveyancing experience and all work is carried out under the direct supervision of one of our partners.