Complaints Procedure

We aim to offer all our clients an efficient and effective service and are confident that we will do so. However, should there be any aspect of our services with which you are unhappy, please initially raise this with the case handler dealing with your matter. If he/she is unable to resolve the matter with you, the issue will be referred to the supervising partner, either Sheryl Stevenson or Nigel Glassey, for investigation.

If the supervising partner does not resolve the matter to your satisfaction, it will be referred to the other non-supervising partner, i.e. Nigel Glassey or Sheryl Stevenson, for further investigation.

Sheryl Stevenson: sheryl@stevensonglassey.co.uk
Nigel Glassey: nigel@nigelglassey.co.uk

Should you not be satisfied with the outcome of our internal complaints procedure and/or should you wish to take the matter further, then you have the right to refer your complaint to the Legal Ombudsman whose contact details are:-

The Legal Ombudsman, P O Box 6806, Wolverhampton, WV1 9WJ.

Telephone number 0300 555 0333

Email: enquiries@legalombudsman.org.uk

Address:

Stevenson Glassey Solicitors, Houldsworth House, 13 Leamington Road, Stockport, Cheshire. SK5 6BD

Email:

enquiries@stevensonglassey.co.uk