MANDATORY INFORMATION FOR CLIENTS
The service provided by me is that of a Notary Public carrying out all permitted notarial activities including, where appropriate, arranging legalisation of documents and sending them to their final destination. An essential part of a notary’s role is to maintain and keep records. You can view details of how I handle your data on my website stevensonglassey.co.uk.
Price
The fee for this transaction will be based on my hourly rate of £180.00 subject to a minimum fee of £80.00 plus disbursements. The fee charged may include time spent on preliminary advice, drafting and preparation time, making and receiving telephone calls, correspondence written and received in all formats, arranging legalisation and record keeping.
Some documents require legalisation before they will be accepted for use in the receiving jurisdiction by obtaining an apostille through the UK Foreign and Commonwealth Office and, for some countries, additional legalisation is required through the relevant embassy or consulate. [The cost of legalisation in this matter, including agent’s fees and postage to and from the legalising authority, will be advised. The cost of posting the documents to you/another person [signed for post/international tracked and signed for post/courier] will be according to weight Travelling fees will be according to time taken
My fees are not subject to VAT.
Payment can be made by cash/cheque made payable to Nigel Glassey Notary Public/bank transfer. Payment of my fee and disbursements is due when the document has been prepared which I may retain pending payment in full.
Occasionally unforeseen or unusual issues arise during the course of the matter which may result in a revision of my fee estimate. Examples of this could include where additional documents are required to be notarised, additional translations or legalisations are needed to meet the requirements of the receiving jurisdiction, third party fees are adjusted to reflect external factors such as fuel price changes and so on. I will notify you of any changes in the fee estimate as soon as possible.
Service Information
Each notarial matter is different and the requirements will vary according to whether the client is a private individual or a company. Some of the typical key stages are likely to include:
Receiving and reviewing the documents to be notarised together with any instructions you may have received
Liaising with your legal advisors or other bodies to obtain the necessary documentation to deal with the document
(e.g. information from Companies House or foreign registries, powers of attorney etc)
Checking the identity, capacity and authority of the person who is to sign the document
If a document is to be certified, checking with the issuing authorities that the document/award is genuine. In the case of academic awards, this would entail checking with the appropriate academic institutions.
Meeting with the signatory to verify their identity and to ascertain that they understand what they are signing and that they are doing so of their own free will and ensuring that the document is executed correctly
Drafting and affixing or endorsing a notarial certificate to the document
Arranging for the legalisation of the document as appropriate
Arranging for the storage of copies of all notarised documents in accordance with the requirements of the Notarial Practice Rules 2019
Redress
I am insured under a professional indemnity policy for at least £1,000,000.00.
Complaints and Regulatory Information
My notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:
The Faculty Office
1, The Sanctuary
Westminster
London SW1P 3JT
Telephone: 020 7222 5381
Email: [email protected]
Website: www.facultyoffice.org.uk
If you are dissatisfied about the service you have received please do not hesitate to contact me.
If we are unable to resolve the matter you may then complain to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
In that case please write (but do not enclose any original documents) with full details of your complaint to :-
The Secretary of The Notaries Society
PO BOX 7655
Milton Keynes
MK11 9NR
Email: [email protected]
Tel : 01604 758908 If you have any difficulty in making a complaint in writing please do not hesitate to call the Notaries Society/the Faculty Office for assistance.
Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 6 months from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman*, if you are not happy with the result :
Legal Ombudsman
P O Box 6806
Wolverhampton WV1 9WJ
Tel : 0300 555 0333
Email : [email protected]
Website : www.legalombudsman.org.uk
If you decide to make a complaint to the Legal Ombudsman you must refer your matter to the Legal Ombudsman :-
Within six months of receiving a final response to your complaint and
Six years from the date of act/omission; or
Three years from when you should reasonably have known there was cause for complaint (only if the act or omission took place more than six years ago)
The act or omission, or when you should have reasonably known there was cause for complaint, must have been after 5th October 2010.
*certain kinds of commercial entities are not eligible to make a complaint to the Legal Ombudsman – please refer to the Legal Ombudsman Scheme Rules or consult the Faculty Office.